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Help for Streaming Problems
GET THE LATEST REAL, WINDOWS, or QUICKTIME PLAYER
IF YOU CANNOT VIEW OR HEAR STREAMING MEDIA, TRY THE FOLLOWING STEPS:
CHECK YOUR CONNECTION SPEED
In REAL Player,
- View
- Preferences
- Connection
- Set the connection to a higher level than what you have,
- particularly when using a DSL line or CABLE MODEM.
- Set to 56k if on a dialup modem
In WINDOWS MEDIA Player,
- Tools
- Options
- Performance
- My Connection speed
- Set the connection speed higher than what you have.
- Set to 56k if on a dialup modem
In QUICKTIME Player,
- Edit
- Preferences
- Quicktime Preferences
- My Connection speed
- Drop down menu, choose Connection Speed
- Set the connection higher
- Set to 56k if on a dialup modem
Try the Speed Test Check your download connection speed
Firewall Problem? Can't view streaming files, RTSP, MMS? Adjust settings for HTTP streaming.
In REAL Player,
- View
- Transport
- Use specified transports
- RTSP Settings
- Use HTTP only (allows stream as download)
In WINDOWS MEDIA Player,
- Tools
- Options
- Network tab
- uncheck multicast and UDP
- leave TCP & HTTP checked
In QUICKTIME Player,
- Edit
- Preferences
- Quicktime Preferences
- Drop down menu, choose Streaming Transport
- Use HTTP
If you are still having trouble watching streaming video behind a firewall, refer your network administrator to the following help pages, to reconfigure the firewall.
QUICKTIME: http://www.apple.com/quicktime/resources/qt/us/proxy/
REAL MEDIA: http://service.real.com/firewall/rplay.html
WINDOWS MEDIA: http://www.microsoft.com/Windows/windowsmedia/en/serve/firewall.asp
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